Support

Welcome to the CineMilled Customer Care Support Page

While we are a small company, we pride ourselves in providing the best quality products and service we can. Nobody is perfect and you might experience an occasional issue with your order or one of our products.

Rest assured, we will do our best to help you solve your issue!

Do you have a question about your order? Question about one of our products? Something else? We have a few options for you to get your questions answered.

Option 1 – Create a Ticket

Click the link below and submit a customer service ticket and we will do our best to get your question or issue resolved quickly. This is the optimal method to get your issue or question satisfied quickly. It enables us to manage and track your issue so your question will not go unattended. Need pre-sales help or another question? Just use this form to create a ticket.

Create a Support Ticket Here

 

Option 2 – Join Our Group

Join and post your question or search the Facebook Group called “CineMilled User Group.” It is an incredible resource with hundreds of people using the same product you have just purchased or are about to purchase. Get your answer from actual users and customers like you! Learn from their experience or share yours. Since there are hundreds of people that can potentially answer your question this can be a very fast way to get an answer about something!

Option 3 – Call Us

You can try to call us directly at 323.553.1604

The phone is not always the best option as I might be on set working and not able to answer, on the other line with another customer, or otherwise unavailable. While I might not answer, please leave me a voicemail and while I might not get back to you right away, I do promise to call you back as soon as possible.